Return Pollicy

Bridal Sample Gown

At Bridal Sample Store, our goal is to help you find the sample bridal gown of your dreams. Of course we understand that sometimes a gown simply doesn’t look or fit exactly the way you thought it would. When this happens we would be willing to offer a seventy two (72) hour return policy to our buyers. Here’s how our policy works and what you must do. When you receive the gown at your location (signature required), you will have (72) hours to review the gown and decide if you will be keeping the gown or returning it to us. Once you have decided you must immediately email or call us with your decision. If you are returning the gown you will need to receive from us by email or fax your return shipping label (domestic U.S. shipments only). Once the shipping label has been sent to you the package will need to be received back at our location within seven (7) business days in the same condition as it was sent to you. When the gown is received at our location it will be inspected and, if the gown is in the same condition as it was sent out, we will refund to you the cost of the gown. The initial $50 shipping and insurance charge (domestic U.S. shipments only) would not be refunded, only the cost of the gown. If we do not hear from you within (72) hours after you have received the gown, we would deem the gown acceptable and no refunds/returns will be allowed. If a gown is returned to our location without a return authorization it will be refused and returned to the buyer.

New Special Order Gowns

For bridal gowns which are special ordered in your size and color there are no exchanges or returns and all sales are final. This final sale policy is consistent with the industry standard for bridal gown special orders. Cancellations can be made up to 24 hours after your purchase by contacting us. We will not refuse to accept the cancellation of your order if you have attempted to contact us within the 24 hours and we were unable to respond back within that timeframe. Order changes may be made prior to the placement of an order with the manufacturer. All details of this sale will be presented to you for your approval and signature before your payment is made and order is placed. All orders are not considered finalized until forms have been returned to us with our customer’s initials and/or signatures.

Sizing

We are not responsible for sizing errors on the part of our customers. Our customers are responsible for being professionally measured. Once measured, our customers must contact us to discuss the measurements and for us to determine, with the customer, the correct size to be ordered using the sizing chart of the designer. Please note that all gowns are made to order for size and color only – they are not custom made to your specific measurements. Please take care in having your measurement taken accurately to insure the closest fit. In the bridal industry bridal apparel is made to be altered. However, in every case, alterations will be required to ensure the proper fit.

Errors and Omissions

Prices and product availability are subject to change without notice. While we strive for accuracy, typographical and/or photographic errors can occur.

While we reserve the right to revoke any stated offer, we are not obligated to sell items at mis-marked prices.

Return/Exchange

Sorry, we cannot accept returns or exchanges on any type of special order gowns.

Our manufacturers only accept returns in the case of damaged or incorrectly delivered merchandise. We are, therefore, limited to accepting returns under similar circumstances. We carefully inspect every order to ensure it is exactly what you ordered and the order is in perfect condition. However, if you discover a manufacturing flaw or error return the item within 3 business days from receipt so we can remedy the situation immediately with the manufacturer.

Damaged Items

Every gown we deliver is carefully inspected before it is shipped. If a gown is defective or damaged upon receipt, please contact us within 3 business days from the time UPS delivers to the designated shipping address. You must provide us a digital picture of the damage in question in email immediately. If you want us to re-inspect your merchandise, you must return the item to us at your expense via UPS 3-Day Select. Remedy will be determined on a case by case basis upon verification.

Returned merchandise needs to have their original tags with their original bag and must be in brand new, unworn condition. We do not accept return on any merchandise that is altered in any way or is with stains, dirt, make-up, cigarette odor, perfume, pet hair, etc. We reserve the right to either refuse any merchandise that does not meet our requirements, or deduct US $120.00 from the refund to cover professional cleaning of the gown, whichever TWD Bridal Sample Store deems appropriate.

Any merchandise that is proved non-defective after re-inspection or does not meet the above criteria will be shipped back to the customers. Returned shipping charges must be paid by the customer.

Please call 888/235.7674 or email custserv@bridalsamplestore.com with any concerns not addressed in this return policy. We believe that good communication limits problems before they happen.

Business Mailing Address:

The Wedding Day Bridal Boutique
18537 Main Street
Huntington Beach CA 92648
TheWeddingDay.com

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